CDO Markets Limited

Frequently Asked Questions

1. What service does CDO Markets provide?

Individual investors, traders, fund managers, and other financial institutions can use the online trading services offered by CDO Markets to trade FX, Metals, CFDs, stocks and cryptocurrencies.

2. Where is CDO Markets located?

CDO Markets is headquartered in Port Vila, Republic of Vanuatu.

3. What are market hours?

Market hours are 24/5 from Monday to Friday (GMT +3).

4. Can I reach CDO Markets at any time of day or night?

Yes, our Trading Support Desk is open 24 hours a day to help with any Live Trading-related issues.

5. Is weekend demo trading possible?

Only during regular trading hours on weekdays is demo trading possible (open 24/7 from Monday to Friday (GMT +3)).

6. Does CDO Markets only offer individual account options?
  1. No. CDO Markets provides several account types: Money Manager, Introducing Broker, White Label, Broker Bridge Solutions. For more information please click 

7. How can I become an IB?

You can reach us via newaccounts@cdomarkets.com and you can visit here.

8. Does CDO Markets provide customers with online reporting?

Yes. All customer trading records are accessible online through the trading platforms' reporting features.

9. Is there a dealing desk at CDO Markets?

No. Our negative response indicates that the trading system fully executes all trading orders. Straight-Through Processing (STP) (without human intervention) is how orders are carried out. If a client places an order over the phone, the Trading Support Desk manually enters the order into the trading system for automated execution.

10. Is the MetaTrader 4 (MT4) Platform offered by CDO Markets?

Yes. Trading on the MetaTrader 4 platform is available through CDO Markets. The MetaTrader 4 mobile and desktop trading platforms are available to CDO Markets customers.

11. Which further platforms does CDO Markets offer?

CDO Markets provides CDO Prodigy, a product that was built using feedback from consumers all over the world and was developed with more than two decades of industry knowledge.

12. Where can I download Platforms?

For the download links please click.

13. How often are the rollover rates updated?

The overnight swap rollover rates at CDO Markets are changed frequently. You can access the most recent overnight swap rates in your MT4 platforms (Market Watch > Symbol > Specifications) or at the Backoffice area.

14. Can I place orders over Skype with your service desk, internal "chat with the broker," or email?

Orders can only be placed through the platform interface or by calling the Trading Support Desk line due to security concerns.

15. How do I sign up for LIVE account?

To open an account you can click on this link and fill out the form, then upload your documents or mail them to newaccounts@cdomarkets.com.

16. Is it necessary for me to send CDO Markets the original account opening paperwork?

No, only online and with a few clicks are the account opening documents accepted.

17. When will I get my LIVE login information?

New clients receive their login information and password through email as soon as they submit their applications.

18. The MetaTrader platform has been downloaded. I want to start demo trading, so how do I sign up for a demo account?

Once the platform is downloaded, simply go to

  • Select “File” and then click “Open an Account”.
  • Then select the Demo account option. Complete the brief form and select the "I agree to subscribe to your newsletters" checkbox.
  • Double-click "Next".
  • Login and password options are presented after selecting "Next" a second time. For your records, note this information down.
  • The system will immediately log you into the new demo account to start trading after you click "Finish."
  • The number associated with your demo account will be shown in the top left corner of MetaTrader.
19. How long will the demo be running?

A demo account is valid for 60 days, starting on the day of registration. Your account will become inactive on the 60th day. You can sign up for more than one demo account on either of our platforms if you need extra time before registering a genuine account.

20. What distinguishes the Demo and Live platforms?

Although the Demo platform has all of the Live platform's features and capabilities, traders should remember that simulations cannot perfectly recreate the conditions of real trading markets. One significant difference is that in the simulation (Demo), the volume executed has no impact on the market, whereas in live trading, executed trades have an impact on the market, particularly when big and/or numerous trades are made. Furthermore, depending on whether they trade on demo or live platforms, traders can have extremely distinct psychological profiles. This element might have an effect on the evaluation of the Demo account. It is urged that traders exercise caution and refrain from becoming comfortable about any conclusions they may have taken from using the Demo platform.

21. What should I do if I lose internet access or forget my login information (login or password)? How can I reset my password?

Please mail us via newaccounts@cdomarkets.com or contact our Emergency Line. Whenever there is an open market, CDO Markets is available to assist. You may find the phone numbers for CDO Markets' emergency and trading support desks in the welcome letter that was sent to you when you opened your trading account. Also you can click here

22. Can you withdraw profits from a demo account?

No. The demo account should only be used to practice trading with virtual funds. Customers do not receive gains or losses because this is merely pretend money.

23. Are real funds used in CDO Markets' demo accounts?

No. Virtual play money with a minimum initial deposit of $3,000 or another available quantity is offered in all of  demo trading accounts. You can practice trading with this fictitious play money before opening a real account. You won't be charged anything for the transactions you conduct. Demo accounts are primarily meant to acquaint you with the features of the trading platforms offered by CDO Markets. Live outcomes could vary from demo results, as they do in all trading scenarios.

24. Is my cash secured?

All client money will be maintained in segregated accounts in line with certain laws and regulations, keeping it completely separate from funds required to run the business. Rest assured that client payments will be refunded to your bank account immediately in the unlikely event of a default rather than being viewed as a recoverable asset by general creditors. All funds are kept in accounts with globally recognized, highly regulated banks on behalf of clients.

25. How can I make a withdrawal and deposits?

For Bank Wire and FasaPay Method, there is no need for e-mail request. You can request withdrawal as bank wire via using MyCDO Panel. Withdrawal requests as Bank Wire are generally approved in one day by our Payment Department.  For deposits as Bank Wire, you can find bank information of CDO Markets at MyCDO Panel. For more information, please visit the page.

26. Can money be withdrawn from a bank account other than mine?

No, money can only be transferred from a bank account whose name exactly matches your account.

27. How much does CDO Markets charge in fees or commissions?

Trading is absolutely free at CDO Markets, and there are no fees or charges. However, some of them can be a result of the service provider you choose.

28. What is a Market Order?

An order to purchase or sell an item at the current market price is known as a market order. If you submit your broker a market order to buy or sell a stock, bond, mutual fund, or other security, your broker will carry out the transaction right away if the market is open or at the start of the next trading session if it is closed.

29. What is the meaning of Expert Advisor?

A scripting tool available on the MetaTrader platform is called an Expert Advisor. Users of the tool are able to create and utilize their own trading algorithms. Visit https://www.mql5.com/en/code for additional details about this feature.

30. Where can I find more information on forex trading?

Due to its complexity, foreign exchange trading may not be suitable for clients who lack the necessary training and experience. Before trading with an actual account, CDO Markets welcomes you to create a demo account. You can also visit our learning page to understand forex and trading.

31. How is the margin on open positions determined? And what does this stand for?

A client of CDO Markets only needs one US dollar account for all positions. The current market prices are immediately used to compute all margin needs for realized and unrealized P/L as well as trading profits. Real-time account balances are maintained. The necessary margin is determined in real-time using USD. The initial margin requirement for the position(s) and the account's liquidation level are both represented by margin on MetaTrader.

32. What does equity "Stop Out Level" mean?

The "Stop Out Level" function gives traders the option to automatically cancel all open trades once equity drawdown reaches a predetermined level, which is typically 10% of margin but may be more with higher leverage. The feature can be found in the client reports area or the Portfolio portion of the trading platform. If the equity in the account drops to or below the "Stop Out Level" established by the client, all open positions will be closed, all pending orders will be canceled, and trading will be suspended. Please be aware that, depending on market conditions, equity on the account upon the closing of all active positions may be less than the "Stop Out Level."

33. Does CDO Markets guarantee the execution of stop loss orders?

Stop Loss orders will be executed, according to CDO Markets. However, there is a chance of significant slippage in quick markets or gaps.

34. What distinguishes Stop and Limit orders?

A stop order is an active order to purchase or sell a security after the instrument's price reaches a certain level, or the stop price. Actually, a stop order can be thought of as an alarm that goes off when the market hits the price and converts to a market order. Because of this, the stop order will in fact turn into a market order if the price crosses the predetermined entry/exit point. The order might not always be filled at the target stop price since the stop order turns into a market order when it reaches the stop price. Consequently, the executed price may differ from the stop price in both directions (or identical). In other words, stops do not always result in the anticipated entry or exit places. This could be a drawback if there is a quick market movement because your stop order can be filled at a price that is far different from what you had anticipated.

 

An active order to buy or sell an instrument at a specific price is known as a limit order. Only at the limit price and when prompted by the ask side can a buy limit order be executed, and only at the limit price and when activated by the bid side can a sell limit order be executed. Limit orders might not go through because, before your order can be filled, the market price might abruptly revert to the limit price.

35. Is trading in fractional lots permitted at CDO Markets?

Indeed, we provide trading that begins with micro lots (0.01).

36. Does CDO Markets provide trading with micro lots?

Yes, trading in increments of one thousand base currency units (or dollars) is regarded as micro for FX pairs.

37. How much leverage does CDO Markets provide?

Leverage ratios of up to 1:500 are available through CDO Markets, with a 100% stop out level. However, you should not forget that the Stop Out Level changes according to the leverage ratio.

38. How are the CDO Markets' Ask and Bid prices determined?

The CDO Markets' prices are unique. Price determination at CDO Markets is based on a combination of prices and liquidity offered by significant banks, brokers, and other markets. Clients can benefit from tight spreads and high liquidity thanks to the collaboration of many liquidity providers.

Forex Mobile App

CDO PRODIGY

CDO Prodigy, our cutting-edge trading platform, is constantly evolving with new features and technology. CDO Prodigy is now available for Android and iOS, allowing you to trade on the go!

Forex Trading Platforms

MetaTrader 4

MT4 has user friendly interface that is providing simplicity and efficiency. The traders can perform trading strategies for different products like Forex and CFD. MetaTrader 4 has over 50 built-in indicators, also it’s the tool that predicts trends and defines the appropriate entry and exit points.

CDO Markets Limited - FX Trading

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