Client queries are actively monitored and handled 24 hours a day through various support teams. If a query, or a direct complaint is raised with CDO Markets (“CDO”), we are fully committed to handling these complaints fairly and promptly.
CDO Markets will acknowledge your complaint within five business days and endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs, we will keep you updated on the progress of your complaint.